RCS is in business to serve our clients and here’s what they have to say about working with us:
“RCS has been very helpful, is very thorough and strives to fullfill customers expectations.”
Sandy Schultz – Quad Graphics
“Your personalized level of customer service in meeting our specific needs is what sets you apart from the rest and makes you the first and only choice for our International Mailing solutions.”
Rob Quick – Vice President, ODMS
“Working with RCS is so simple. They basically hold your hand through the entire process so you never feel you’re alone at any time. We have been able to gain additional business that would not have been possible without the expertise of RCS”.
Rick Goodwin – Account Manager, McKay Communications
“RCS was very, very helpful. I had never done a Canadian mailing so there was a lot to learn and a lot of questions. RCS was always available to answer any question I had, promptly returned e-mailed and phone calls, and was very patient! Thanks for your help.”
Pam Sydorchuk – Project Manager, Avanzado
“I have daily and quarterly mailing distributions that are processed through RCS and I have never had an issue. The Customer Service support teams have offered great suggestions/solutions and are wonderful to work with.”
Pat Gregory – Project Manager, Budco
“RCS is great, friendly, prompt and accurate. Thanks!”
Dawn Downey – List Management Specialist, StartSampling
“We have used RCS for about 3 years now to handle our Canadian mailings and have always found them to meet/exceed our needs. They also communicate issues as they arise well in advance, allowing us to make better corrective action decisions.”
Rick Haumesser – Sales Executive, Mercury Printing
CASE STUDIES: Our Results
Consumer Sample Fulfillment
RCS worked with a fulfillment company to optimize distribution processes and reduce costs for a Canadian consumer distribution project. RCS performed a free analysis and determined that significant cost savings could be achieved as a result of process modifications to mail sorting, routing and distribution. RCS staff worked onsite as part of the team engaged in the implementation of the process changes at the client’s location.
- 50% reduction in Canadian program distribution expenses
- 25% reduction in duplicate mailings
- 8.5% increase in client revenues in the following quarter as a direct result of these process improvements
Large Automotive OEM
RCS performed a free analysis for a large fulfillment company. The findings indicated the potential for 39% savings on large Canadian programs. As a result the client contracted with RCS to manage and distribute their mail. RCS consultants worked with the client’s team to implement process changes and then took over running the new optimized distribution processes.
- 40% reduction in cycle times
- 10% savings on postage
- Additional labor savings to client of 1 hour per day
- Billing time decreased from 2.5 weeks to 1-2 days
- Deliverability increased due to address hygiene services. Onsite sorting support for large jobs
Financial Services Company
RCS was engaged by a large, receivables processing company to perform a free analysis. The client had an immediate requirement to decrease the cycle time on Canadian programs. An RCS consultant performed an onsite analysis and designed a streamlined process. RCS staff worked around the clock to get the new process in place in less than two business days.
- 30% reduction in Canadian program distribution expense
- 200% reduction in cycle time
- Improved cash flow
- Improved customer satisfaction
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